Ongoing customer support renowned for excellence

We provide exceptional product support to each and every one of our clients

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Implementation Support

We will be on hand to offer you full support through each step of the implementation process and beyond, where technical and product support is an intrinsic element of the Youmanage subscription fee
We work closely with every client to ensure that each system is configured correctly and will meet your specific operational requirements
As part of the implementation, we'll import your existing employee records into Youmanage

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Rapid Implementation
Whether you choose to self-implement, or ask Youmanage to assist you with some elements of your project, out focus is always to ensure that your unique instance of Youmanage achieves your overall business objectives.

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Data Upload
Youmanage will assist you in uploading your data to the system, whether it be manually or using our comprehensive Excel-based data import templates.

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Software Training
Youmanage offers both System Administrator and end-user training allowing you to learn how to get the most out of your HR system.

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"We were looking for a system that was intuitive, user-friendly and with a great reporting function. After extensively researching all manner of HR systems, Youmanage was one of the last systems we had demonstrated to us and we were very impressed with its functionality and how it ticked every single box on our extensive wishlist."

Mel Budworth - Scotts
Mel Budworth, Head of HR

Scotts of Stow

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Data Security

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Enterprise Hosting

The Youmanage service platform is based on advanced, industry-standard technologies and a highly resilient cloud hosting platform to ensure the highest levels of service availability, interoperability and security of client data.

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Data Separation

Security is managed at the physical level by the
datacentre, and at the logical level with industry standard HA firewalling, virtual machine separation, finally at the application level with SSL session encryption, user access control, and database level data separation.

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Data Encryption

All communication with Youmanage servers is protected by secure 128-bit SSL encryption. Our security certificates are issued by Comodo and you will be able to identify when the application’s URL is secure, by the https prefix alongside the padlock symbol.

Our Professional Promises To You

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Customer Success

The success of our customers is at the forefront of everything we do at Youmanage - that's why we work hard to provide support via phone, email and LiveChat, as well as providing specific enhancements to the software for clients.

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GDPR Compliance

Youmanage will comply with the GDPR in the delivery of our service to all of our customers and where possible we are also dedicated to helping our customers to comply with the GDPR.

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Ongoing Development

Youmanage is updated frequently with new enhancements and upgrades in order to provide our clients with all the functionality they need to succeed.

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“What I really value most is the excellent customer service provided by Youmanage. They provide helpful ongoing training and support, ensuring that we always get the most out of the system.”

Katarina Rolfsman - Wanstor
Katarina Rolfsman, HR Manager

Wanstor

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Youmanage Compliance with the GDPR

On 25th May 2018, a new landmark privacy law called the General Data Protection Regulation (GDPR) takes effect in the European Union (EU). The GDPR expands the privacy rights granted to EU individuals and it places many new obligations on organisations that market to, track or handle EU personal data, no matter where an organisation is located.

Youmanage welcomes the GDPR, recognising it as an important step forward in streamlining data protection requirements across the EU. Similar to existing legal requirements under the Data Protection Act 1998, compliance with the GDPR requires a partnership between Youmanage and our customers in their use of our service. Youmanage will comply with the GDPR in the delivery of our service to all of our customers and where possible we are also dedicated to helping our customers to comply with the GDPR.