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Frequently Asked Questions
Yes, we are committed to providing a rewarding and mutually beneficial relationship with all of our clients. This starts from when you adopt the trial version of Youmanage, and/or when you request an online demo.
So, whether you have a headcount within your organisation of 2 or 2,000, we provide the same level of service to everyone, at all times. We provide our online demos using GoToMeeting, a Citrix application, which enables us to present the Youmanage application to you over an internet connection, and at a time that suits you best.
Dead easy! It is, to some extent, your decision as to how you want to set up your Youmanage system. The set-up can either be managed yourself with a little help from our Client Services team or, in some cases, you might want a little more hands-on help and guidance from one of our consultants.
Whether you decide to go DIY with your set-up, or get some extra help from the Youmanage team, we will always place the utmost importance on the achievement of your overall business goals through adopting Youmanage.
Yes, our Client Services team are on hand to provide you with any system training you require, where their time is charged out on an hourly basis and at very reasonable rates.
Many clients choose to set up their own Youmanage system, with a little help from our Client Services team. Youmanage is extremely intuitive and has 'online help' and Page Overview guidance easily available, which guides users through each screen or workflow process, so system training is not always needed.
Yes, and with a difference, as our specialist import routine will do more than just import your employee data! So, if you're thinking about moving from an existing supplier, we make this very easy for you to do.
Our data import template allows you to specify the set-up parameters associated with your own organisations' requirements. These parameters might be your hierarchical structure, reporting lines, working patterns, holiday entitlements, historic absence, historic employment changes, salary changes, bank holidays, sickness absence types, length of services rules, job titles, or more.
So, once your data has been imported, most of the set-up items will already have been done for you, meaning a painless set-up process and an incredibly quick way in which to get started.
Our support service is provided to you as an integral part of your subscription fee, where our colleagues within our Client Services team are on-hand to provide you with any assistance you might need.
The Youmanage Client Services team operates a phone helpline service and email support between the hours of 08:15 and 17:15, Monday to Friday.
Support for urgent enquiries will be provided between 08:00 and 20:00, seven days a week.
Yes, your colleagues in your overseas office are likely to have very different operational requirements, so Youmanage can be configured to cater for any number of different multiple holiday entitlement profiles, working patterns, sick pay profiles, and bank holidays.
Youmanage can also differentiate and accommodate multiple HR users, where data in one location might only be viewable by your nominated HR user in that location.
Any relevant HR or policy documentation, pertinent to an individual location, can be made available to only colleagues that reside in a particular location, i.e. different contractual terms and conditions, policies, and procedures.
The contractual period runs from your nominated Service Commencement Date, which is when your own unique, fully-branded Youmanage system is made available to you. The contract term renews every 12 months, although you can choose to pay your subscription fees either annually or quarterly.
As Youmanage is modular, you are able to adopt any additional modules at any point throughout your contractual term. You would only pay a pro-rata subscription fee, based on the annual fee from that point, and up until the renewal date, when the full annual fee would be recognised.
Yes, you can. We have a comprehensive API, so you can easily integrate Youmanage with other applications.
Whether you have your own payroll software in-house or outsource to an external provider, we can also create a bespoke payroll export routine, which is made available to nominated and authorised users of your Youmanage system.
The export file will contain the data you require and in the correct format to easily import into your payroll software. The data you might choose to collate, could be new starters, leavers, changes to existing employee information, absence data, and more.
The ISO 27001-accredited, fully-managed (24x7) hosted environment is based upon advanced, industry-standard technologies and a highly resilient and scalable enterprise cloud platform to ensure the highest levels of service availability, interoperability, and security of client data.
Based on the latest VMWare vCloud director suite of cloud management and delivery services, the Youmanage platform has no single point of failure from the network through to the underlying HP blade servers, all securely hosted entirely within Tier III data centres.
Youmanage delivers further resilience, having multiple front end load-balanced web servers, which automatically take on the responsibilities of the other in the event of a failure, and back end database engine resiliency through advanced replication and database mirroring services to ensure that your data remains available at all times.
Your data, and backups of your data, will only reside in our primary Tier III data centres and production environments in Reading, Berkshire, and Edinburgh, Scotland.
For the avoidance of doubt, your data will not be hosted, transferred, or stored outside the European Economic Area (EEA).
As your data is held within a separated Microsoft SQL database system, only you and your nominated colleagues, and those with the appropriate access and role permission rights, will be able to access your data.
Data security is managed at the physical level by our data centres, and at the logical level with industry standard HA firewalling and virtual machine separation. At the application level, SSL data/session encryption is present and the application provides for both user authentication and authorisation.
As a standard part of our service provision afforded to all clients, we have a 'cold standby' disaster recovery service. This is implemented by means of pre-configured, dormant virtual machine systems available in a secondary data centre located in Edinburgh.
Data from the primary data centre in Reading, Berkshire is backed up and transmitted off-site overnight. This allows for a 24 hour recovery point objective (RPO) and 24 hour recovery time objective (RTO).
No, we only ever base our subscription fees on current active headcount and all leaver data continues to be stored and accessible within your database.