Problem: Managers lack easy access to relevant information, useful guidance and management training content
Solution: Content delivered at the point it’s required
In many situations, managers do not suffer from a lack of available information. Instead, the problem is that there is often too much information and the relevant and up to date stuff is not immediately accessible.
A powerful way to improve managers’ overall effectiveness is by integrating the delivery of useful content (e.g. guidance notes, training materials, standard letters and forms) within their HR workflow processes.
Organisations should see the value and seek to integrate information and guidance content into the workflow processes that users follow, so that relevant information is delivered at the exact point that it is required.
This content should be in a wide variety of formats, including text files, presentations, video, or even e-learning modules.
So for example, a user who is on a screen and wants to create an absence record could be presented with a set of relevant guidance notes (e.g. Managing Persistent Short-term Absence, How to Handle a Return-to-Work Interview), details of the company’s absence policy and a link to access a short e-learning module on managing absence.
Delivering content in this highly-targeted way makes the content itself far more valuable to the user and reduces the time they need to spend searching for information.
Managers then feel empowered and are being self taught by the materials that you present to them, whilst you can relax, knowing that your management team are delivering HR processes in a consistent and compliant way. They're also working within a known management framework, using the same guidelines and ultimately working as a self-organising team.
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